MagicTrails

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FAQ

Contact us

For any order-related queries, you can reach out to us on magictrailsart@gmail.com or submit your request using the Contact Form.

SHIPPING

When will my order ship?
Orders are shipped within 7-14 business days. In case you need the order to be shipped ASAP, reach out to us using the Contact Form and we will do our best to accommodate.
My order hasn’t arrived yet?
We usually request you to wait for 7 to 10 business days after the shipment. In case you haven’t received the order yet please reach out to us and we can help you with a refund or replacement.

CUSTOM ARTWORK

Do you take commission orders?
Yes, we would love to make custom orders for you. Please reach out to us through the Contact Form or drop a mail at magictrailsart@gmail.com. And we take this forward.
What is the cost for custom artwork?
The cost of the painting depends on the size and complexity of the painting. Reach out to us and we can get you the best quote we can.
What is the payment process for commission orders?
For custom orders, we take partial payments, 40% of the total amount while placing the order, and the remaining 60% before we ship the order.

RETURNS AND EXCHANGES

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